Terms & Conditions

Rules & Regulations

Detailed Service Rules and Regulations

  • Payment:
    A one-time contact fee of Rs. 500 (non-refundable) is payable upon confirmation of service.
  • Basic Payment Formula:
    You'll be charged for a full month's service, regardless of usage, as long as your service is active.
  • Advance Payment:
    A full month's fee must be paid in advance upon signing the contract between the customer and the company.
  • Payments During Winter Vacations:
    Winter vacations will not impact payment amounts; full payment will be due as scheduled.
  • Payments during Summer Vacations:
    Payment will be based on actual service usage. Full charges will apply for months when services are utilized, and no charges will be incurred for months with no service usage during the summer vacation period.
  • Price Increment:
    The price will be subject to a 10% increase after one year from the service completion date.
  • Minimum Contract Duration:
    The contract for pick-and-drop services is for a minimum of one month. Even if the customer requires less than one month's service initially, a full month's payment is necessary.
  • Predefined Time & Route:
    The service follows a predefined time and route. Any changes in timings or pick-up/drop-off locations will not hold the driver responsible.
  • Notice Period for Withdrawal:
    A 15-day prior notice is required for the withdrawal of service by any party.
  • Changes in Fuel Prices:
    The price agreed upon is based on prevailing fuel prices. Any changes in fuel prices will lead to an adjustment in the agreed price.
  • Monthly Payment Calculation:
    If you've been using our service for over a month and wish to terminate it, please provide a 15-day notice. In this case, if you've used our service for less than 15 consecutive days, you'll be billed for half a month. If you've used it for 15 consecutive days or more, you'll be charged for the entire month.
  • Driver's Leave Policy:
    Drivers are allowed one emergency leave per month. Extra leaves without an emergency or prior notice will result in deductions from the monthly fee.
  • Holidays:
    The service is not available on government-approved holidays. Extra charges will apply if service is required on these days.
  • Financial Transactions:
    Customers should not deal directly with the driver in financial matters unless otherwise advised by the company. The company is not responsible for any defaults by the driver.

  • Continuous Feedback:
    Continuous feedback from customers is encouraged and helpful. If a driver withdraws service, a replacement will be provided, or the fee will be refunded proportionately in case of non-availability of a replacement driver.

  • Payment Restrictions:
    Customers should not pay any amount to the driver other than the monthly service fee. The company will not take responsibility for such payments.

  • Waiting Time:
    Customers should ensure that the driver does not wait for more than 5 minutes for shared rides and 10 minutes for individual rides. Customers are expected to treat drivers with respect and cooperation.

  • Direct Dealing After One Month:
    After one month of satisfactory service and based on customer satisfaction, customers may deal directly with the driver. Rawal Riders will not assume unlimited liability for the driver indefinitely.

The Management Rawal riders